1. Basic terms
2. General provisions
3. The procedure for registration and use of the Personal Account by the User-Medical establishment
4. The procedure for registration and use of the Personal Cabinet by the Doctor User
5. The procedure for registration and use of the Personal Account by the Patient User
6. The user has the right
7. Administration has the right
8. The user undertakes to
9. Site Administration is obliged
10. Limitations on Site Administration Responsibilities
11. Consideration of claims and disputes
12. Miscellaneous provisions
Website Administration - LLC MEDAdviser24. It owns all relevant property rights to the Site, including rights to the domain name of the Site and its administration.
Website - a set of files (electronic documents) located on the Internet network that are united by the address domain medadvisor24.com
Website User (User) - is a person who has passed the Registration Procedure and received an individual login and password to access his / her Personal Account, and can also create his / her Profile (medical institutions, pharmacies, etc.). Also, the User means an individual who has not registered on the Site, while conducting access to information on the Site and uses the services.
The user can be any person who is engaged in entrepreneurial activity, as well as a capable individual who has reached the age of majority. The user can be a patient, a medical institution represented by the administrator medical institutions, doctor, etc.
Medical establishment (ME) - a legal entity or an individual entrepreneur, registered in accordance with the Law, provides services to the medical direction, which publishes information about its institution and implements services through medadvisor24.com, subject to the terms of this User Agreement (offer)
The administrator of a medical establishment (AME) is a Website User who is authorized on the Site, as a Representative of the ME, is authorized to submit to the ME, as well as to post information about the ME and accept applications for medical services from other users using the services of the Website.
Pharmacy - a legal entity or individual entrepreneur, registered in accordance with the Law, which places information about itself through the medadvisor24.com, subject to the conditions of these Service Rules (offer).
Insurance company (IC) - a legal entity registered in accordance with the Law, provides health and life insurance services, which places information on medadvisor24.com, subject to the terms of this User Agreement (offer)
Website Administrator Services - services provided by the site administration for medical establishment, pharmacies, insurance companies, etc., in order to advertise and inform Users, administer applications from users to see a doctor and medical insurance
Medical services - services that are provided to the User the patient by the medical establishment
Insurance services - is a complex of services related to insurance of risks to health and life, which are provided to the User by the patient by the insurance company.
The MEDAdviser24 Service (Website Services) is a set of services hosted at medadvisor24.com in the Internet network, which provides Users with ample opportunities to carry out a quick and simple search for a ME and request a reception at the selected ME. Also under the service we mean the ability of the user to leave feedback, requests for medical insurance, application for medical tourism.
The application - properly designed and posted on medadvisor24.com application of the Patient User for registration in the ME for an appointment, for medical tourism or for ordering medical Insurance.
Application Status - the stage of displaying the application from the moment of registration of the application on the Website until its execution
Status “Application in work” - the application was accepted into the work by the administrator of the ME and at the same times all the necessary details were agreed upon before the user came to the ME
Status “The patient was served” - the patient visited the ME/doctor and received the necessary service. After approval of this status, the Patient User can leave feedback on the quality of services provided and assessment
Personal Account of the Patient User (Patient's PA) - is a service provided to the User after authorization on the Site. Using the personal account, the User can fill in and edit information about himself, view promotions and specials offers selected ME, create an application for medical services, insurance products, medical tourism, receive messages from the Site Administration and ME
Personal account of the user ME (PA ME) - a service provided by the ME, after authorization on the Website. User from ME is the administrator of the medical establishment (AME). AME can fill and edit information about yourself, ME, namely: doctors ME, post, news, promotions, specials offers, photos, accept applications from Users, send messages to Users, Website Administration, comment on patient reviews
Personal account of user the doctor (PA doctor) - is a service provided for the doctor, after authorization on the Website. Using the private office of the doctor can fill in and edit information about yourself, to receive requests from Users that are approved by the administrator, leave a comment under User reviews, addressed directly to the doctor after taking
Review - User's comments on the Website based on the results of the medical institution/doctor services received
Accounting time - all dates and times that the User specifies when using the Site and the Services of the Company are taken into account according to Kyiv time
Moderation - verification of information posted by the Users, the AME and the doctor in order to provide truthful and non-violation of Ukraine legislation of the information
Account - a unique login (name) of the User, AME or doctor, which is created on the Website
Login - the email address of the User, which is used when authorizing on the Website
Authorization - the process of entering the personal account by the User, by means of a username and password on the Website
Registration - the procedure for filling in personal information on the Website in order to create an account and access to your Personal Account
Content - any information of the Website, including in the form of texts, reviews, comments, announcements, photos, videos, as well as news and other materials posted by the User on the Website
News - information is placed through the personal account of the ME on the Site or by the Website Administration
An action - information about the reduction of prices for medical services, which is valid for a short time, and is also placed through the personal account of ME on the Website
Special offer - information about medical and accompanying services, which include the uniqueness for the User and are valid for a long time, and also posted through the personal account of the ME on the Website
Legislation - the current legislation of Ukraine.
Service Rules - is an electronic document that is published on the Internet at https://medadvisor24.com/en/terms-of-service. The rules are accepted by all users immediately when using the Website.
2.1 The subject of the MEDAdviser24 Service Rules (hereinafter referred to as the Service Rules) is the relationship between the Website Administration and the Users, the purpose of which is the approved rules for using the Website and the services available on it.
2.2 According to Article 633 of the Civil Code of Ukraine, this document is a public contract (offer), upon confirmation of its conditions, the User agrees and undertakes to comply with the Terms of Service.
2.3 The conclusion of this Agreement is made by the User acceding to the Service Rules, i.e. by acceptance (acceptance) by the User of the terms of this Agreement as a whole, without any conditions, exceptions and reservations.
2.4 If the User does not agree to comply with these Terms of Service, he should not use the Website Services.
2.5 The Website is only a platform that hosts the content of the Users, providing the opportunity for the User to choose medical establishment and applications for admission, pharmacy, insurance company, as well as the relationship between users and the administration of the Website, the expression of their opinions about the services received in medical establishment, pharmacies, insurance companies.
2.6 The User agrees that the actions performed on the Website after the User Authorization are recognized as the actions of the User. The user is solely responsible in accordance with these Service Rules and the laws of Ukraine for any actions performed by him using his account, as well as for any consequences that may have caused or resulted in his use.
2.7 The text of the Service Rules is presented for familiarization when visiting the Website at https://medadvisor24.com/en/terms-of-service, when registering on the Website, when making an application for admission to the ME. The service rules come into effect from the moment they are confirmed by the User and are valid for the entire duration of the provision and use of the services.
2.8 The site administration may at any time change the Rules of the Service without your consent to that, and you must agree with that. But according to the Civil Code, you can still file your objections.
2.9 The rules of the Service are updated as necessary and / or as a result of changes in the current legislation and will be posted on this Website, and are also valid from the moment of publication unilaterally. Further use of the Website after making any changes to the Terms of Service means the unconditional acceptance by the User of such changes.
2.10 All notifications, letters, claims, etc. are considered to be executed in the proper way, which the Administration and Users send to each other in the form of email or notifications within the Website.
2.11 The parties agreed that the documents related to the execution of the Rules of the Service, transmitted via e-mail, are legally binding.
2.12 Each of the Parties undertakes to timely check correspondence to the email addresses registered for each of the Parties.
The procedure for registration and use of the Personal Account by the User-Medical establishment
- registration on the site;
- upon registration, the Administration identifies the ME and provides access;
- access to the PA ME through a link sent to the email.
- after registration, the administration identifies me and provides access;;
- filling and editing the AME profile with only reliable information;
- filling in and editing the ME profile by the ME administrator only with reliable information;
- accept applications from Patient Users;
- follow the schedule of work ME and indicate only the reliable time of receptions;
- affix the status "Closed" with appropriate comments in case of inability to accept patients;
- register the doctors of your ME;
- activate / deactivate the accounts of the doctors of your ME in case of dismissal;
- post information about promotions, special offers and medical tourism programs;
- to comment on the feedback of users left in the profile of the ME – the "Reviews" section;
- change your password as AME;
- send a new password for doctors ME;
- send informational messages to Patient users;
- during the absence of the ME’s work, stop using the Service - accepting applications from Patient Users, putting “Closed” status in the ME profile with comments;
- in case of refusal to use the Service - accepting applications from Patient Users, it is mandatory to notify the Website Administration;
- provide the Website Administration with access to any other electronic resource of the Medical establishment or Insurance Company. At the same time, the choice by the User of the ME or IC of any of the methods of information transfer does not require the parties to agree on any additional documents for such transfer-reception of information.
The procedure for registration and use of the Personal cabinet by the Doctor User
- gaining access to the Personal cabinet by the Doctor through a link sent to the email through the AME;
- change your password;
- filling in and editing the doctor's profile with only reliable information;
- accept requests from patient users by assigning an AME;
- to comment on reviews of Users-patients who were at the reception, left in the "Reviews" section;
- send informational messages to Patient Users.
The procedure for registration and use of the Personal Account by the Patient User
- registration on the Website;
- getting access to patient's Personal Account through a link sent by e-mail;
- change your password;
- filling in and editing your profile with only reliable information;
- send applications to selected ME;
- leave claims for medical insurance;
- cancel the created applications for admission to the doctor in the ME;
- create a history of applications for admission to the ME;
- create a list of selected ME;
- leave feedback on the visit ME, as well as a specific physician in the application for admission in the status of "patient served";
- to form a history of reviews about ME and doctors.
The user has the right
- The ME user has the right to register on the site in order to provide information about the ME and the possibility of communication with the Patient Users, as well as to register its representatives (AME, doctors);
- The user of MU has the right to post Content that does not contradict these Service Rules;
- The user has the right to independently change the password without notifying the Website Administration;
- The user has the right to require the Administration of the Website to provide him with the Services in accordance with the terms of the Service Rules;
- receive from the Website Administration information about services and additional paid services.
- The user has the right to contact the Website Administration to resolve technical issues of using the Website within the framework of the Service Rules;
- contact the Website Administration to resolve controversial issues;
- The user has the right to send suggestions to improve the services of the Website.
Administration has the right
7.1 The Website administration has the right to change the Content, design of the Website, services, improve the software and other information stored on the Website, without the consent of the User;
7.2 The Administration has the right to change / supplement the Rules of the Service without the consent of the User. Information on such changes is published at http://medadvisor24.com/terms-of-service. The consent of the User to use the Services of the Website after any changes to the Rules of the Website means his acceptance of such changes and / or additions;
7.3 The administration has the right to change / supplement / delete (moderate) any Content that contradicts the Service Rules, as well as suspend, restrict or stop User access to all or a specific Service / Section of the Website Service, with or without notifying the User harm that may be caused to the User by such actions;
7.4 The Website Administration has the right to establish any restrictions on the use of the Services by Users in order to improve the Services, observe the security of the Website, prevent the violation of the legislation of Ukraine;
7.5 The Website administration has the right to check the information about the users of ME, the users of doctors, both at the request of users of patients, and on their own initiative in order to update the information on the Website;
7.6 The Website administration has the right to request from the ME User appropriate documentary evidence of the veracity of the information entered in the Personal Cabinet of the ME and the Personal Cabinet of the doctor in each case of changing this information;
7.7 The Website Administration has the right to place advertising and / or other information in any section of the Website without the consent of the User;
7.8 The Website Administration has the right, if necessary, to receive feedback from the Patient Users about the medical facility, the doctor, the IC, from whom the patient received the service;
7.9 The Website Administration has the right to process personal data of users by any means, namely to include them in databases, transfer to third parties, with a view to systematizing, sending advertising / non-advertising information and any other purposes not contradicting the legislation of Ukraine;
7.10 The Website Administration has the right to send messages to Users, including electronic messages to the User’s email addresses or SMS messages to the User’s mobile phone numbers containing organizational, technical, informational or other information about the capabilities of the Website Services;
7.11 The ratings assigned by the Website Administration are the intellectual property of the Website and are protected by copyright.
The user undertakes to
8.1 The user undertakes to comply with the terms of these Service Rules;
8.2 Take appropriate measures to ensure the safety of your personal login and password to access the Website;
8.3 The user has no right to transfer, assign, sell, transfer for use, etc. your login and password to access your personal account to third parties. In the case of transfer of the login and password to a third party, the User is fully responsible for the actions of such third party;
8.4 The Website Administration strongly recommends, and the User is obliged to take into account the use of Passwords / Password changes, which consist of at least six (6) characters and include both lowercase and capital letters, as well as numbers;
8.5 The User should immediately notify the Website Administration about any cases of access to the Website by third parties under the account of the User that have become known to him. The user is advised to regularly change his password;
8.6 Do not create multiple accounts for one user. When duplicates are found, such Accounts will be deleted;
8.7 To bear full responsibility for any actions performed by the User using his account, as well as for any consequences that might have caused or resulted in his use;
8.8 Make truthful information in your account, as well as make changes to the data specified in the user account with each change of this data;
8.9 Use the Services only for legitimate purposes and comply with the current legislation of Ukraine;
8.10 Using information from the Website, the User is aware of and takes into account the risks associated with its possible inaccuracy, as well as the fact that some information may appear to him threatening, offensive, defamatory, knowingly false, rude, obscene.
8.11 If this happens, the User must immediately inform the Website Administration about the availability of such information;
8.12 The user undertakes not to upload, publish and transmit by other means the following Content:
- contrary to the legislation of Ukraine;
- offensive to other users and third parties;
- vulgar, obscene, pornographic nature;
- Of official secrecy or one that is not subject to disclosure;
- violates the rights of third parties;
- contains threats, defamatory or defamatory information;
- is fraudulent;
- promotes racial, religious, ethnic hatred or enmity,
- any other information that violates human and civil rights guaranteed by law;
8.13 Regularly get acquainted with the content of the Rules of the Service, in order to timely get acquainted with its changes;
8.14 The User undertakes not to take actions aimed at destabilizing the work of the Services, attempting unauthorized access to the Services, or from taking any other actions that violate the rights of the Website and / or third parties;
8.15 The user must not violate, block or otherwise damage any of the security features of the Website;
8.16 The user undertakes not to carry out actions aimed at gaining access to someone else's personal account, by selecting a username and password, hacking or other actions;
8.17 The User undertakes to independently and regularly, but at least once a week, get acquainted on the Website with information related to the provision of the Services, including changes and additions to this Service Policy. Consent and continued use of the Service after notification;
8.18 The user of the ME and the User Doctor ensure that they have all the rights to use the materials placed by them in the profiles using the PA.
8.19 The user is responsible for the information that places, if necessary, to provide supporting documents
8.20 The user undertakes to fully comply with the Terms of Service.
Site Administration is obliged
9.1 Ensure the possibility of registering the User on the Website;
9.2 Do not disclose the account information of the User to third parties;
9.4 Do not violate the rights and freedom of users and adhere to the legislation of Ukraine.
Limitations on Site Administration Responsibilities
10.1 The Website Administration does not guarantee the absolute uninterrupted or error-free provision of services and does not guarantee that the proposed software or any other materials do not contain system errors. Website Administration takes all reasonable efforts and measures to prevent this;
10.2 The Website Administration is not responsible for the quality of public communication channels through which access to the Website Services is provided;
10.3 The Website Administration is not liable in case of violation of the User’s rights by third parties who have received unauthorized access to the User's Login and Password;
10.4 The Website Administration makes every possible effort to avoid posting on the Website careless, offensive, false or obviously incomplete information, however, ultimately, the responsibility for it rests with the individuals who have provided it or have independently posted it;
10.5 Since the identification of users of sites is problematic for technical reasons, the Website Administration is not responsible for the fact that registered users are really the people is what they seem and is not responsible for possible harm caused to other persons for this reason;
10.6 Under no circumstances shall the Website Administration be liable to the User or any third parties for any direct, indirect, unintentional damages, including lost profits or lost data, damage to honor, dignity or business reputation caused by the use of the Website or the results of intellectual activity posted on Website.
10.7 In the event that third parties make claims to the Website Administration related to the use of the Website by the User, the User undertakes to settle these claims with third parties at his own expense, protecting the Website Administrator from possible damages and claims;
10.8 The Website Administration is not responsible to the User for restricting access to the Services, for termination of access to the Services, if these restrictions and termination were the result of force majeure circumstances that arose as a result of: war, insurrections, strikes, sabotage, embargo, fire, flood, natural disasters disasters, deterioration of the radio-electronic or radiological situation, explosions, actions or inactions of the government of Ukraine or another country, acts of state bodies and / or local authorities changes, changes in the legislation of Ukraine, accidents on public networks, changes in the conditions of access to linear-cable communication facilities;
10.9 The Website Administration is not responsible for any damage to the User’s devices or any other person, any other equipment or software caused or associated with the User’s use of the Website Services;
10.10 Website Administration does not control timely visits to the doctor, according to the left application. The Administration of the Website does not control the quality and timing of the services provided by the Users of the ME and the Users by the doctors, which they offer by placing relevant information on the Website. As a result, the User accepts the condition that all services offered through the Website are provided under his own responsibility and the provision of these works and services is in no way connected with the activities of the Website Administration.
Consideration of claims and disputes
11.1 Claims of Users for the Services provided are accepted by the Website Administration for consideration and no later than 3 calendar days from the date of the dispute. Terms of consideration - according to the legislation of Ukraine.
11.2 The User and the Website Administration will try to resolve all disputes and disagreements arising between them through negotiations. If it is impossible to resolve disputes and disagreements through negotiations, they are subject to consideration in the appropriate court at the location of the Website Administration.
12.1 The user hereby confirms that he is fully capable (in respect of individuals), has legal capacity (in relation to legal entities), guardianship in any form has not been established over him.
12.2 Service rules take effect from the moment the services are used and are valid on an ongoing basis.